From Guest Feedback to Team Action
Your team, accountable.
Your ratings, improving.
Reputiq turns every signal — a guest complaint, a missed housekeeping check, anything you spot yourself — into a structured action plan. It goes to the right department, tracks whether it's done, and shows you whether it worked.
360° Visibility
Across all divisions
AI Powered
Reviews & action plans
POPIA
Compliant by design
Closed-Loop
Every action tracked to proof
The Reality
You Can't Be Everywhere at Once
- Did anyone actually fix what was flagged three weeks ago?
- Is housekeeping hitting standard today, or only on the days you walk the floor yourself?
- A guest complained. What happened after that — if anything?
- You can't be in the restaurant, the kitchen and reception at the same time.
Reputiq closes that gap.
What We Do
Solutions that Drive Real Impact
From the first review to the last action item — Reputiq gives every level of your team the visibility they need.
Explore All FeaturesAction plans that don't die in an inbox
Every operational issue — a guest complaint, a failed housekeeping check, anything you spot yourself — becomes a structured action plan. GMs send to Division Managers, who send to Outlet Managers. Each person gets a form, fills it in, and sends it back. Nothing disappears into an inbox.
Learn More about Action plans that don't die in an inboxBuilt around how accountability actually works
GM, Division Manager, Outlet Manager — Reputiq mirrors your real reporting lines instead of a generic permissions list. Everyone sees exactly what they're responsible for, and nothing more.
Learn More about Built around how accountability actually worksGuest feedback, turned into signal
Reviews from Google, DinePlan, Lekkeslaap, TripAdvisor and more flow into one dashboard, AI-summarised instantly. Reputiq watches for what matters and triggers an action plan the moment it does.
Learn More about Guest feedback, turned into signalDivision & outlet management
Structure your property the way it actually works — hotels with multiple restaurants, wine farms with tasting rooms and accommodation. Each division's accountability trail stays separate and visible.
Learn More about Division & outlet managementKnow what's about to go wrong
Reputiq flags which divisions are trending toward a drop before the rating actually falls, so an action plan can go out before guests notice.
Learn More about Know what's about to go wrongStaff recognition
Guests mention staff by name. Reputiq tracks every mention and generates recognition certificates — proof of what's going right, not just what needs fixing.
Learn More about Staff recognitionAbout Reputiq
Your Trusted Partner for Sustainable Growth
Reputiq turns guest feedback and everyday operational issues into action your team actually completes — so management spends less time chasing problems and more time confirming they're fixed.
- Built specifically for South African hospitality
- POPIA-compliant — we never store full review text
- Covers local platforms like DinePlan and Lekkeslaap
5+
Platforms Supported
Google, TripAdvisor, DinePlan and more.
How It Works
Reputation Management, Simplified
Reviews come in automatically
Reputiq fetches reviews from all your connected platforms every few hours and generates an AI summary of each one. No manual work needed.
AI identifies what needs attention
When a division's rating drops, Reputiq generates a specific action plan with prioritised tasks — or your GM can type what needs to happen and AI structures it instantly.
Actions flow down, reports flow up
GMs send action plans to Division Managers. Division Managers send to Outlet Managers. Each person receives a form, fills it in, and sends it back. Everyone is accountable.
Reputiq shows you if it worked
Once actions are marked complete, Reputiq tracks whether the underlying rating actually improved — proof that closes the loop, not just a checklist that says 'done'.
Coming Soon
Real Properties. Real Results.
- Property
- [Property type], [Region] — placeholder
- Problem
- Overall rating sat at [X.X]★ after repeated complaints about [issue] — placeholder
- Action
- Reputiq generated an action plan, delivered to [role] — placeholder
- Outcome
- Rating moved to [X.X]★ within [timeframe] — placeholder
Pricing
Simple, Transparent Pricing
Starter
R799/month
Built for single-site properties — restaurants, tasting rooms, guesthouses.
- 1 outlet (your site)
- 2 users (GM + 1 Division Manager)
- Google reviews
- Unlimited action plans
- Email delivery of action plan forms
- Basic activity log
- Daily email reports
Growth
R1,699/month
Where hotels start — multi-outlet from day one.
- Up to 3 outlets
- Up to 6 users · all roles
- All live review platforms (Google, DinePlan, Lekkeslaap, TripAdvisor)
- WhatsApp + email delivery
- Unlimited action plans
- Full activity log
- Division performance dashboard
- Weekly GM briefing (editable, PDF export)
- Staff recognition
Pro
R3,499/month
For full-service or multi-outlet hotels — and anyone outgrowing Growth.
- Unlimited outlets and users
- See exactly how you compare — competitor intelligence (up to 5)
- Know what's coming before it happens — sentiment forecasting
- Ask your operations data anything — AI agent
- Board-ready GM briefings
- Response rate analytics
- Outlet-level platform connections
Starter and Growth include a 14-day free trial. Priced in ZAR. Cancel anytime. No credit card required to start.
Integrates With the Platforms Your Guests Already Use