Review Intelligence
See everything guests are saying. Without logging into five platforms.
Reputiq automatically pulls reviews from every major platform — global and South African — and uses AI to summarise each one into a single clear sentence. No more tab-switching. No more manual checking.
Praised the Chenin Blanc tasting and knowledgeable staff
Excellent food but noted long wait times on weekends
Perfect weekend getaway, beautiful accommodation
Lovely setting, food quality inconsistent on our visit
Unified feed
Every review. One place.
Reviews come in from Google, DinePlan, Lekkeslaap, TripAdvisor and more — automatically, every few hours. No manual importing. No integrations to maintain. Your review feed updates while you focus on running your property.
- Google, DinePlan, Lekkeslaap, TripAdvisor
- Automatic sync every few hours
- Manual entry for WhatsApp and email notifications
- Smart duplicate detection prevents double-counting
- Source badge shows how each review was received
AI summaries
Know what guests are saying. Without reading every word.
Every review is processed by AI the moment it arrives. You get a one-sentence summary capturing what was praised and what was flagged — scan 50 reviews in under a minute. The original is always one click away.
- One-sentence AI summary per review
- Automatic sentiment detection (positive, neutral, negative)
- Division classification — which part of your business is being discussed
- Key themes extracted (staff, food, parking, value...)
- Staff name mentions detected automatically
- Direct link to original review to respond on the platform
Original review
“We had such a wonderful time at the tasting room. Johan was incredibly knowledgeable and patient with all our questions about the different varietals. The Chenin Blanc was a real highlight. Only downside was the restaurant was too busy to get a table without a booking.”
AI summary
Praised the tasting experience and staff knowledge — noted the restaurant requires advance booking during busy periods
★★★★☆
Manual entry
DinePlan sends reviews to WhatsApp. Now you can add them too.
Not every review comes with an API. DinePlan notifies properties via WhatsApp. Email alerts arrive in inboxes. Guests sometimes tell you in person. Reputiq lets your team paste any review in seconds — and automatically checks whether it already exists before saving.
- Paste reviews from any source
- Three-layer duplicate detection (URL, text fingerprint, metadata)
- AI analyses and summarises on submission
- Review text processed then discarded — never stored
- Platform URL verified against selected source
- Unverified badge shown when no source URL provided
Team & Actions
Feedback doesn't improve ratings. Action does.
Reputiq closes the loop between what guests say and what your team does about it. GMs and Division Managers both create action plans. GMs see everything. Division Managers own their area. Everyone is accountable — without anyone needing to chase follow-ups.
Action plan creation
GMs and Division Managers. Both can drive accountability.
Action plans aren't just a GM tool. Division Managers create their own plans for their specific divisions and send them down to outlet managers and implementers. GMs can see every plan across the property. Division Managers own their area.
General Manager
Can create plans for:
Any division or outlet across the entire property
Sees:
All action plans — including plans created by Division Managers
- Create for any division
- Edit any plan in draft
- Delete any plan
- Send to Division Managers
- See all responses
Division Manager
Can create plans for:
Their assigned divisions and outlets only
Sees:
Only plans for their own divisions
- Create for their division
- Edit their own draft plans
- Send to outlet managers
- See responses to their plans
- See other divisions' plans
- Delete plans
Outlet managers and implementers receive HTML forms by email or WhatsApp — no platform login required.
AI plan generation
Type what needs to happen. AI structures it instantly.
Describe any issue in plain language — a guest complaint pattern, a service problem, a recurring issue. AI turns it into a prioritised, clearly worded action plan with specific tasks, timeframes and expected outcomes. Edit anything before sending.
- Type in plain language — no templates needed
- AI prioritises actions (high, medium, low)
- Specific timeframes per action
- Edit, reorder, add or remove any action before sending
- AI also generates plans automatically when ratings drop
- Save as template for recurring issues
- Available to GMs and Division Managers
Describe the issue
🔴 HIGH · Today
Service ice machine immediately🔴 HIGH · This weekend
Add 2 additional bar staff🟡 MEDIUM · This week
Implement drink temperature checklistR Reputiq
Action Plan — Pool Bar
Sent by Sarah · F&B Manager
🔴 HIGH PRIORITY
Service ice machine immediately
☐ ✅ Completed
☐ ❌ Not completed
🔴 HIGH PRIORITY
Add 2 weekend bar staff
☐ ✅ Completed
☐ ❌ Not completed
HTML form delivery
Recipients get a form. Not a message they'll ignore.
Action plans are delivered as structured HTML forms — by email or WhatsApp link. Recipients tick off what's done, add a note, give a reason for anything incomplete, and submit. No platform login needed. The response comes back automatically to whoever sent it.
- Delivered by email or WhatsApp link
- Checkbox per action — completed or not completed
- Mandatory reason if not completed
- Optional comment if completed
- Overall notes field
- Submit with no login required
- Instant notification to plan creator on submission
- GM notified of all responses across the property
- Overdue escalation if no response within set days
The action chain
Actions flow down. Reports flow up.
Every level of the organisation has a role. No one is left out. No one is overwhelmed.
General Manager
Creates action plan
Sends ↓ to Division Manager
Division Manager
Receives action form
Creates own plan for their area
Sends ↓ to Outlet Manager
Outlet Manager
Receives HTML form
(No login required)
Fills in + submits ↑ back
Responses flow back up
No platform login
for outlet managers or implementers
Instant notification
when forms are submitted
Auto-escalation
if no response within set days
Insights & Forecasting
Stop reacting. Start anticipating.
Reputiq shows you what's likely to happen next, which competitors are pulling ahead, and which staff members are making the difference.
Reputation Forecast — Next 30 days
Sentiment forecasting
Know which divisions are at risk — before guests complain.
Reputiq analyses your historical review patterns, current trajectory, and upcoming South African events — school holidays, Heritage Day, wine harvest season — to predict which divisions are likely to come under pressure. Act before the reviews arrive.
- Division-level forecasts for next 30 days
- Confidence scoring (low, medium, high)
- SA seasonal events calendar built in
- One-click preventive action plan generation
- Historical year-on-year trend comparison
- Activates after 60 days of review history
- Available on Growth and Pro plans
Competitor intelligence
See where competitors are winning. And where you can.
Track up to 5 competitors and see how your ratings, review themes, and sentiment compare week by week. Reputiq identifies where competitors are pulling ahead and where gaps exist that you can move on first.
- Track up to 5 competitors (Pro plan)
- Weekly rating comparison across all platforms
- Competitor theme analysis
- AI-generated market opportunity insights
- 90-day trend chart (you vs competitors)
- Available on Pro plan
Competitive Intelligence — Week of 18–22 Aug 2026
Staff recognition
Guests mention your staff by name. Now you'll always know.
Automatic detection
Every review is scanned for staff name mentions — positive and negative — automatically. No manual tagging required.
Recognition certificates
Generate branded certificates for top-performing staff and send by email, WhatsApp, or PDF. One click from the dashboard.
Role-appropriate visibility
GMs see all mentions including negative ones, named. Division Managers see positive mentions named, negative mentions anonymised.
Weekly Reputation Briefing
Groot Constantia · 18–22 Aug 2026
4.3★
Rating
47
Reviews
71%
Response rate
76%
Positive
Executive summary
GM notes
Weekly GM briefing
A board-ready report. Every Monday morning. Automatically.
Every Monday, Reputiq generates a structured weekly briefing — executive summary, division performance, action plan status, staff highlights, and a two-week outlook. GMs edit it, add their own commentary, and send it to the owner or board as a PDF.
- Auto-generated every Monday
- AI executive summary and outlook
- Every section editable before sending
- Add GM commentary alongside AI content
- Export as PDF (board-ready format)
- Email to owner or board members
- Version history — revert if needed
- Available on Growth and Pro plans
Roles & Access
The right information reaches the right people.
Every role in Reputiq is designed around how hospitality properties actually work — not how software companies think they work.
General Manager
Complete visibility across all divisions, outlets, and platforms. Creates action plans for any area. Manages the team. Receives weekly briefings. Sees all staff recognition data.
- All divisions and outlets
- All reviews and reports
- Create action plans for any division
- See all action plans across the property
- Invite and manage team members
- Competitor intelligence (Pro)
- Staff recognition — full including negative mentions
- Weekly GM briefing
Division Manager
Sees only their assigned divisions. Creates action plans for their area and sends them to outlet managers. Receives action plans from the GM. Sees positive staff mentions named, negative anonymised.
- Assigned divisions only
- Reviews for their divisions
- Create action plans for their divisions
- Send forms to outlet managers
- Receive action plans from GM
- Staff recognition (own division — positive named, negative anonymised)
- Division-level reports
- Other divisions' data
- Competitor intelligence
- Team management
Review Entry
Designed for front desk staff or reservations managers who receive reviews via WhatsApp or email. Sees only the review input form. No dashboard, no reports, no action plans.
- Review input form only
- Duplicate detection before submitting
- AI summary confirmation after adding
- Dashboard
- Reviews list
- Reports
- Action plans
- Any other features
Outlet Manager
Restaurant managers, spa managers, bar managers — they don't need a platform login. They receive structured HTML forms by email or WhatsApp, fill them in, and submit back. Accountability without complexity.
- Receive HTML action forms by email or WhatsApp
- Submit completed actions
- Add notes and reasons
- See what's expected of them
- Platform access
- Dashboard or reports
- Review data
The only platform built specifically for SA hospitality.
International reputation tools cover Google and TripAdvisor. We cover the platforms South African guests actually use — and we understand the rhythms of the SA hospitality market.
DinePlan & Lekkeslaap
The SA-specific platforms international tools completely ignore. Your reviews on these platforms matter.
WhatsApp delivery
Action plans and alerts delivered via WhatsApp — because that's how SA hospitality teams actually communicate.
POPIA compliant
Built for POPIA from the ground up. Data stored in South Africa. Not an afterthought.
Priced in ZAR
No currency conversion. No exchange rate risk. From R799/month, invoiced in South Africa.
SA seasonal intelligence
Heritage Day, school holidays, wine harvest season — built into the forecasting engine.
Afrikaans sentiment
Reviews in Afrikaans are analysed correctly — not mistranslated by English-only AI models.
Plan comparison
Everything included. No important features hidden in expensive tiers.
Starter R799/mo | Growth R1,699/mo | Pro R3,499/mo | |
|---|---|---|---|
| Property & users | |||
| Property | 1 | 1 | 1 |
| Outlets | 1 (your site) | Up to 3 | Unlimited |
| Users | 2 | 6 | Unlimited |
| Roles | GM only | All roles | All roles |
| Reviews | |||
| Google reviews | |||
| DinePlan & Lekkeslaap | |||
| TripAdvisor | |||
| Manual entry | |||
| Duplicate detection | |||
| Review history | 90 days | Unlimited | Unlimited |
| Action plans | |||
| Create action plans (GM + Division Managers) | |||
| AI plan generation | |||
| HTML form delivery | |||
| WhatsApp delivery | |||
| Saved contacts | — | Up to 30 | Unlimited |
| Saved templates | — | Up to 15 | Unlimited |
| Reporting | |||
| Daily email reports | |||
| Weekly GM briefing | |||
| PDF export | |||
| Division reports | |||
| Insights | |||
| Staff recognition | |||
| Sentiment forecasting | |||
| Competitor intelligence (up to 5 competitors) | |||
| Alerts | |||
| Email alerts | |||
| WhatsApp alerts | |||
Starter and Growth include a 14-day free trial. Priced in ZAR. Cancel anytime.